I took my current vehicle in on 12/18/21 to see how much I could get for a trade-in. Asked if a manager would be in, was told that the manager who said my vehicle was get repairs started wouldnt be in until Monday but HIS boss will be in on 06-18-2022 7am. Was told that I would have to wait until Monday 06-20-2022 until they would look at my vehicle. Representative informed me that the vehicle has not even been looked since 3pm when I left about being told they would get the repairs on my vehicle started. Currently called WILDE 8PM on 06-17-2022 and spoke to representative who was suppossed to get my vehicle started and call me about the status. Supervisor stated that he would get the repairs started right away. I went in the see the manager 3pm on 06-17-2022, refused the OEM compressor at the balance price. That they can place an OEM remanufactured compressor in place of bad one but that I would have to pay the difference of about $650. On 06-17-2022 238pm, was when I finally got a call from WILDE stating that the compressor was bad AGAIN.
Received a call at 510pm stating that the vehicle will need to be left at dealer overnight because their technician needed to look at it in the morning. Turned on the AC in the vehicle to find it was not functioning AGAIN. Weather has not been hot until this week when it hit the 90s. A week later had to return car to WILDE with non-functioning ac Representative stated the compressor was bad again. Had it replaced along with a leaking o-ring. Went back to WILDE on 04-18-2022, was told compressor was bad. Turned on AC, found out it was not functioning either. Weather was not hot enough to turn on AC until reached kentucky. Drained and refilled freon after placing with remanufactured compressor. Was told it was a leak, and bad compressor. STAY AWAY !!!Ġ4-13-2022 took my 2015 toyota sienna in to get my AC checked out as it was not functioning properly. After this last experience of getting ripped off- we will not be taking any vehicle back to them. Finally EVERY time we have taken the van in for an oil change- they never check and refill any of the fluids as they are supposed to. After that repair they also told us we needed a new air conditioning system for $3000- only to find out they did not refill the Freon after the head gasket change- so they attempted to fleece us some more. Another time we took the van in for a water pump repair and they told us we needed a head gasket replaced- $6000 later we found out it was not necessary- so they fleeced us on that also. I demanded to see the Service Manager but he was dismissive and didnt even apologize. We took it back to Wilde where it was discovered they did not tighten one of the wheels!! This could have been catastrophic at highway speeds if that wheel had come off.
After the rotation my wife started hearing a thumping sound. One time we had a tire rotation done right before a family trip of 100's of miles with our young children. Over the years- the service has gotten worse and worse.
We have been a loyal customer for years with our 2012 Sienna which we purchased from Wilde.
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